Oblicore's top-down methodology for SLM begins with contracts that use business language and metrics. These contracts easily integrate with technical data sources for continuous service performance measurement against contract terms and conditions. The resulting transparency and control allow customers to better manage expectations between IT and the business, as well as contracts with external service providers.
The use of service contracts to manage service delivery becomes even more important as enterprises leverage cloud services. Lack of direct management control makes these contracts the primary assurance mechanism. Oblicore will play a significant role in helping enterprises assure the quality of cloud services.
Original Article - Cloud Computing Journal - read more
The use of service contracts to manage service delivery becomes even more important as enterprises leverage cloud services. Lack of direct management control makes these contracts the primary assurance mechanism. Oblicore will play a significant role in helping enterprises assure the quality of cloud services.
Original Article - Cloud Computing Journal - read more
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