Five9 Announces Cloud Computing Platform for Call Centers

Five9 has announced a Cloud Computing Platform for Call Centers that enables building native software integrations between Five9 on-demand call center software and other enterprise software applications. Now, call centers across horizontal functions – Sales and Marketing, Customer Service and Support, Finance and Collections – can integrate Five9’s call center software with existing CRM applications, create unified agent desktops or build industry-specific solutions.

The Cloud Computing Platform for Call Centers is complemented by the Five9 Developer Program. By joining the program, software vendors, systems integrators, call center consultants, developers and I.T. professionals can gain access to a customer-grade development “sandbox” environment for the platform that supports full on-demand inbound and outbound call center capabilities, API documentation including code samples, and a dedicated developer support team.

Original Article - http://cloudcomputing.sys-con.com/node/1131193